FAQs
ORDER
How long will it take to receive my order?
Standard shipping - shipping services provided by national Latvian postal service "Latvijas pasts».
- Estimated shipping times
- North America: 2-3 weeks
- Europe: 5-7 business days
- Australia, New Zealand and Oceania: 3-4 weeks
- Asia Pacific: 3-4 weeks
Expedited shipping - shipping services provided by FedEx. In general takes 3-5 business days. For more accurate shipping times, please contact us.
Will I have to pay taxes and duties?
Customers are responsible for any customs and import taxes that may. For an estimate of these charges, we recommend contacting your customs office.
What about color shade of linen?
Due to beautiful nature of flax, color of natural linen fabric depends on harvest. Therefore different flax batches may result in diverse color shades after dyeing.
In case you would like to have matching linens set, we recommend to order desired wares at once.
Do you offer wholesale supply?
If you are interested in establishing cooperation with our company and ordering Isona Linen wares, please do no hesitate to contact us by e-mail info@isonalinen.com for information regarding wholesale supply.
RETURNS & EXCHANGES
How can I return item/s?
Please visit our return page for more information on the process of returning an order.
I received a faulty item, what should I do?
If you have received a faulty or the incorrect item, please contact us at info@isonalinen.com with images of the garment so our team can assess further.
Can I return item/s on sale?
All items on sale are returnable unless are discounted more than 50% and are in compliance with our return policy